At Nestling Co., we value the trust you place in us when sharing your personal information. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
To fulfill your order and provide the best boutique experience, we collect certain information, including:
- Contact Details: Name, email address, and phone number.
- Delivery Details: Physical address for shipping.
- Personalization Data: Names or specific details required for personalized or custom-made items.
- Payment Information: Processed securely through our third-party payment gateways (e.g., PayFast/Yoco). We do not store your credit card details on our servers.
2. Why We Need Your Information
We use your information to:
- Process and ship your orders.
- Communicate with you regarding your purchase.
- Create custom, handcrafted items specifically for your little one.
- Improve our website and customer service.
3. Sharing Information with Third Parties
We do not sell your personal information. However, to operate our business and deliver your treasures, we must share specific data with trusted third parties:
- Courier & Delivery Partners: We share your name, address, and contact number with our shipping partners so they can deliver your parcel.
- Artisans & Manufacturing Partners: For personalized or custom-made items, your requested names or details are shared with our local artisans or print-on-demand partners to ensure your item is crafted correctly.
- Payment Processors: Your data is shared with secure payment platforms to finalize transactions.
- Legal Compliance: We may disclose information if required by South African law.
4. Data Security
We implement various security measures to maintain the safety of your personal information. Your data is stored behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.
5. Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Request the correction or deletion of your personal data.
- Object to the processing of your data for marketing purposes.
6. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: Email: admin@nestlingco.com Location: South Africa